Brand: Brushandboot
Address: Upper Floor Lynx House, Ferndown, Northwood, Middlesex, HA6 1PQ
Phone: +44 1764784524
Email: auditor@brushandboot.com
- Shipping Destinations
Brushandboot offers footwear care accessories—including shoe trees, brushes, shoehorns, and shoe bags—to customers in the UK and eligible European regions.
Specific shipping destinations and available shipping methods will be displayed during the checkout process. Orders can only be shipped to areas covered by our delivery services.
- Order Processing and Dispatch
Once payment is confirmed, we will begin preparing your order for shipment. Specific processing and dispatch arrangements may vary based on order details, product availability, and the destination.
We will notify customers via email once the order has been dispatched. Please ensure that the email address provided at checkout is accurate and capable of receiving emails.
- Delivery Timescales
For deliveries within the UK, the estimated transit time is 5 to 12 business days after dispatch.
Depending on the destination, we select reputable logistics carriers such as DHL, FedEx, or UPS Priority for delivery. Estimated delivery times for other European destinations may vary based on the destination country, the carrier’s service type, and local delivery arrangements.
“Business days” generally exclude weekends and public holidays. Estimated transit times are calculated from the date of dispatch and do not include the time required to process the order prior to shipment.
Estimated delivery times are for reference only. Actual delivery times may be affected by carrier operations, customs clearance procedures (where applicable), adverse weather, public holidays, or other factors impacting transport.
- Shipment Tracking Notifications
Brushandboot automatically sends tracking notifications to the email address provided at checkout at key stages of the delivery process, including:
When the order has been dispatched.
When the package arrives at a carrier facility or logistics hub.
When the package enters the local delivery stage (subject to tracking information availability). Tracking information is provided to help customers stay informed about the shipping progress of their packages. The timing and details of tracking updates depend on the carrier’s logistics system. If you do not receive an email containing tracking information, please check both your inbox and spam folder.
- Delayed, Lost, or Undelivered Orders
If your order does not arrive within the estimated delivery timeframe, please contact us at email and provide your order number.
We will verify the order status and, if necessary, initiate an investigation with the relevant carrier. This investigation may involve reviewing tracking records, delivery scan data, and other available shipping information.
After assessing the situation, Brushandboot will determine an appropriate resolution, which may include a full refund or a replacement shipment (depending on the circumstances).
For undelivered orders, we will handle the matter in accordance with applicable consumer protection laws. Customers are not required to file claims directly with the carrier when exercising their statutory rights.
- Delivery Responsibility
Brushandboot retains responsibility for the goods until they are physically received by the customer or a third party designated by the customer (excluding the carrier, unless otherwise required by applicable law).
If the package status indicates delivery but the package cannot be located, please contact us immediately. We will review the available delivery information, make reasonable inquiries with the carrier, and determine the appropriate course of action.
All delivery arrangements must comply with applicable consumer protection regulations. Nothing in this policy limits rights that cannot be excluded or restricted by law.
- Incorrect Delivery Information
Customers should carefully verify delivery details before placing an order. If an address correction is required, please contact us as soon as possible after placing the order.
Once a package has been dispatched, the ability to modify delivery information depends on the carrier’s services and whether the package can still be rerouted. We will assess the available options and inform the customer accordingly.
If an order is affected by incorrect or incomplete delivery information, we will assess the specific circumstances fairly and in accordance with applicable law.
- Damaged Upon Delivery
If a package shows signs of significant damage upon delivery, we recommend that customers retain the packaging and contact us at Email: auditor@brushandboot.com, providing the order number and photos of the package or damaged items (if available).
We will review the information and determine an appropriate solution, which may include a replacement or a refund (depending on the circumstances). This process does not exclude or limit any statutory rights consumers may have regarding defective, damaged, or incorrectly delivered goods.
- Contact Information
For inquiries regarding shipping, tracking, delivery delays, or lost packages, please contact:
Phone: +44 1764784524
Email: auditor@brushandboot.com
When making inquiries about delivery, please provide your order number so that we can identify the relevant order and assist you more efficiently.
- Applicable Consumer Rights
This Delivery Policy should be read in conjunction with our Terms and Conditions, Returns and Refunds Policy, and other applicable website policies.
Nothing in this policy excludes, limits, or supersedes any mandatory rights consumers may have under UK law or the applicable laws of their country of residence within Europe.