- Payment Processing
Brushandboot accepts payments for footwear care accessories purchased through this website. Payments are processed by Stripe, which provides payment processing services for eligible transactions.
Customers can complete payments via the website’s checkout process without needing to log in to a Stripe account. Available payment options are displayed at checkout.
Brushandboot maintains its business and website records based on its registration details. Our billing descriptor (the transaction name appearing on bank statements) is “Brushandboot,” designed to help customers identify transactions related to purchases made on this website.
- Accepted Payment Methods
Depending on availability at checkout, customers may pay using the following methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other supported digital wallets displayed at checkout
Payment options may vary based on the customer’s device, the applicability of the payment method, and availability at the time of checkout. Customers should carefully review the displayed payment details before confirming their order.
- Payment Processing and Transaction Review
Stripe is responsible for processing payment transactions submitted through the website’s checkout process. Stripe may, in accordance with its procedures, periodically conduct risk assessments and monitor transaction activity to identify unusual or potentially unauthorized activity.
If payment authorization is declined, necessary information is missing, or a transaction triggers review procedures, the transaction may require additional scrutiny or fail to complete.
Brushandboot does not guarantee that every transaction will be authorized, nor does it guarantee that the payment processing process is entirely free of risk. Customers should ensure that the information entered at checkout is accurate; please contact us if any payment issues related to the order arise.
- Payment Confirmation
After submitting a payment, customers should review the confirmation information displayed on the checkout page as well as the order confirmation email sent by Brushandboot.
If a payment appears to have been completed but no order confirmation is received, customers may contact us by sending relevant order details to auditor@brushandboot.com. We will review the available information and respond accordingly.
Customers are advised to retain order confirmation details and any payment reference information provided at checkout for their records.
5. Personal Data and Privacy
Brushandboot processes personal information in accordance with applicable UK data protection regulations (including the UK GDPR and the Data Protection Act 2018) and applicable European data protection requirements.
We may process relevant information where necessary to process orders, support payment-related inquiries, fulfill legal obligations, maintain business records, and address suspected unauthorized activity.
Stripe processes payment-related information when providing its services and may process specific information in accordance with its own applicable privacy obligations. The specific information processed depends on the payment method used and the circumstances of the transaction.
Customers can find detailed information regarding the categories of personal information collected, purposes of processing, data retention practices, and applicable data protection rights in our Privacy Policy.
- Cookies and Consent
Our website uses a cookie banner to provide information about cookie usage and to manage consent preferences.
We use non-essential cookies only after a visitor selects “Accept” on the cookie banner. Where applicable, visitors can manage their preferences via the provided cookie control options.
Cookies or similar technologies that are essential for features requested by visitors, or used for other purposes permitted by applicable law, are processed in accordance with relevant legal requirements.
Third-party services, including payment-related services, may use their own cookies or similar technologies where applicable. For more information regarding personal data processing and cookie practices, please refer to our Privacy Policy and the cookie-related information provided on our website.
- Customer Support
If you have any questions regarding payment processing, transaction reference numbers, payment confirmation, or the checkout process, please contact us at:
Phone: +44 1764784524
Email: auditor@brushandboot.com
We aim to respond to payment-related inquiries within 24 to 48 business hours. Actual response times may vary depending on the nature of the inquiry and the information required for verification.
When contacting us, please provide your order number (if applicable) and a brief description of the issue. For privacy and security reasons, please do not send full bank card numbers, card security codes, account passwords, or other sensitive authentication information via email.
- Policy and Compliance
Brushandboot is committed to handling payment-related information and customer inquiries in accordance with applicable UK and European regulations. Please read this policy in conjunction with our Privacy Policy and the cookie information provided on our website.
Nothing in this policy is intended to exclude or limit any rights consumers may have under mandatory applicable laws.